Industry

Delta’s robot helpers at Seoul Incheon International Airport

At Incheon, Delta customers may find the experience a bit smoother thanks to some futuristic helpers: robots. These robot helpers guide and transport passengers, carry their luggage and deliver food. Robot helpers also speak multiple languages including Korean, English, Japanese and Chinese to accommodate as many passengers as possible.

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Airstar Robot
The Airstar Robot is a guidance automation assistant with cutting-edge technology — including autonomous driving, voice recognition and artificial intelligence. If you tell the Airstar robot your flight number, it will direct you to the correct counter and even escort you if you prefer. If you need help understanding what items are not allowed on carry-on luggage, wish to know the locations of certain duty-free shops or need directions to the correct boarding gate, the Airstar Robot has you covered. The Airstar Robot even has a camera to take commemorative photos for passengers, which can be sent via email or SMS messages.


Air Porter Robot

The baggage-carrying Air Porter Robot is located in the duty-free area that scans boarding passes. The robot can follow customers or take the lead if they need directions.

Air Ride Robot
The Air Ride Robot is a self-driving vehicle that transports customers who are elderly or have disabilities to their correct boarding gates with a simple touch of a screen. The robot is also located in the duty-free zone.

Air Dilly Robot
The Air Dilly Robot is a food delivery service inside the duty-free area. Customers waiting at a boarding gate can scan the QR codes displayed on nearby seats or guidebooks to order food and drinks to their location – no need to wander in search of a restaurant.

Delta and Korean Air connect more than 2,000 passengers a day each way through Incheon to destinations across Asia. Delta is boosting its global footprint with the launch of its first-ever non-stop service from Salt Lake City International Airport (SLC) to Seoul-Incheon International Airport (ICN) on June 12, 2025.

With this addition, Delta — together with partner Korean Air— offers access to Seoul from 14 U.S. gateways, providing the most extensive reach across Asia through the ICN hub compared to any other trans-Pacific joint venture. This route also further solidifies Delta’s position as the largest long-haul foreign carrier at Incheon.