For the 3rd consecutive year, Delta ranked highest for the Premium Economy segment in the J.D. Power 2025 North America Airline Satisfaction Study, powered by the exceptional service and care of its people and the premium experiences it delivers for customers at every point in their journey.
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The study measures satisfaction among business and leisure travelers of major airline carriers in North America with the entire air travel experience.
Delta earned the top score in the segment thanks to its leading performance in six of the seven study dimensions that J.D. Power evaluates in the annual rankings, including:
Day of travel pre-/post-flight experience
On-board experience
Ease of travel with airline
Digital tools
Airline staff
Level of trust with airline
