United has announced an industry-first mobile app feature that gives customers more flexibility and options when travel plans are disrupted. Now, passengers who are rebooked to a later flight after a travel disruption can stand by for up to three earlier flights.
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Instead of repeatedly checking the app to see if seats open up on earlier flights, United automatically monitors availability behind the scenes and sends a text notification when a seat becomes available.
More than 3.4 million people are expected to fly United between September 3-8 – about 300,000 more than last year. More than 85% of United customers use the airline’s award-winning mobile app on the day they travel, making digital tools an increasingly important part of how customers manage disruptions and navigate their journey.
Customers can use the new feature as follows:
- Add yourself to the standby list on up to three earlier flights.
- Sit back while United automatically monitors those flights for available seats.
- Get a text when a seat becomes available and choose whether to switch to the earlier flight – while keeping your existing confirmed reservation until you decide.
