Designed to support passengers with tight connections between two Star Alliance member airline flights, SCC proactively identifies customers at risk of missing their onward journey due to their delayed incoming flight and expedites them to their next flight.
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Dedicated agents monitor transfer windows using specialised software and step in to coordinate support — meeting passengers at the arrival gate and guiding them swiftly to their next flight. With more than 350,000 passengers connecting between Star Alliance member airlines at Los Angeles International Airport (LAX) each year, it is one of the Alliance’s most critical global transfer hubs.
Star Alliance has been operating Connection Centres for more than a decade, supporting both passenger and baggage transfers across key hubs worldwide. This is also the case in Frankfurt. In 2025, with its support, more than 20,000 passengers and over 15,000 pieces of baggage were able to reach their connections on time, and over 26,000 passengers were rebooked onto alternative connections.
In addition to Frankfurt and Los Angeles, Star Connection Centres are located in Brussels (BRU), Chicago (ORD) and Toronto (YYZ), while dedicated baggage-focused SCC operate in Houston (IAH), Newark (EWR), Washington Dulles (IAD) and San Francisco (SFO).
At present, 16 Star Alliance member airlines serve Los Angeles: Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Singapore Airlines, SWISS, TAP Air Portugal, Turkish Airlines and United. Together, they operate more than 2,000 weekly flights to over 80 destinations across more than 20 countries.
