JetBlue has been ranked the top airline for First / Business Class customer satisfaction in the J.D. Power 2025 North America Airline Satisfaction Study.
Follow Aeronews on Facebook, Twitter, LinkedIn, Bluesky and TikTok
JetBlue also ranked No. 1 in 5 of the 7 dimensions evaluated by J.D. Power for First /Business Class, including on-board experience, airline staff, ease of travel, value for price paid and level of trust with airline, underscoring the excellence of the Mint experience and the airline’s commitment to reliable, caring service.
JetBlue also ranked No. 2 in both Economy and Premium Economy. The airline’s rise from fourth in premium economy and fifth in economy customer satisfaction last year reflects strong momentum in the airline’s JetForward strategy with customer-focused initiatives across the entire travel ribbon.
JetBlue’s Mint experience
Available on select long-haul routes, Mint offers a boutique-style flight experience that stands out from traditional first/business class offerings. Key features include:
– Hospitality-trained crewmembers
– Fully lie-flat seats with Tuft & Needle cushions, comforters and pillows
– Curated dining with restaurant-style small plates from NYC’s Hospitality Group restaurants Legacy Records, Charlie Bird and Pasquale Jones
– 15-inch seatback screens with free movies, shows, live TV and more Premium benefits, including a dedicated Mint check-in line, priority security (at select airports), early boarding and preferred baggage claim
– Amenity kits by Caraa, packed with travel and wellness essentials
JetBlue continues to expand its Mint service with two new transatlantic routes from Boston Logan International Airport (BOS) to Edinburgh Airport (EDI) and Adolfo Suárez Madrid–Barajas Airport (MAD).
The airline will later open its first-ever lounges at John F. Kennedy International Airport (JFK) and Boston Logan International Airport (BOS), giving transatlantic Mint customers a complimentary space to relax, play and work before their flight.
The J.D. Power North America Airline Satisfaction Study measures passenger satisfaction among business and leisure travelers of major airline carriers in North America with the entire air travel experience — from reservation to baggage retrieval — based on a recent flight experience. The study surveys more than 10,000 customers for passenger satisfaction based on performance in several dimensions: Day of Travel Pre/Post-Flight Experience, On-Board Experience, Ease of Travel with Airline, Digital Tools, Airline Staff, Value for Price Paid and Level of Trust with Airline. This is JetBlue’s 23rd J.D. Power honor.