Lufthansa Group’s leisure airline underwent its first audit by rating agency Skytrax – and was awarded a 4-star rating in the Leisure Airline category. The audit took place in November 2025 on short- and long-haul flights from Frankfurt and Munich.
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The 4-star rating is considered a mark of quality and recognizes high standards in terms of the product and staff service – both on board and on the ground. Among other things, comfort, service quality, processes, and the overall experience for guests throughout the travel chain are evaluated.
The auditors’ conclusion: Discover Airlines has a very well-developed product that exceeds the market standard for leisure airlines in many areas and impresses with a very good balance of comfort, consistency, and professionalism across the customer experience. Particular emphasis is placed on business class, premium economy class, catering, in-flight entertainment, and the appearance of the crew.
Premium Economy & inflight entertainment
Skytrax attests that the Premium Economy Class is significantly above the typical leisure standard and describes it as “one of Discover Airlines’ strongest value areas at this time.” On long-haul flights, Discover Airlines offers up to 31 seats in this travel class, whose product has been continuously developed in recent years—including porcelain tableware, printed menus, and a welcome drink.
The free in-flight entertainment (IFE) on all flights received special recognition, particularly the onboard cloud, which allows guests to conveniently watch films, series, and read magazines on their own devices. Especially on short-haul flights, the auditors rated this service, which is often not available in Europe or only available for a fee, as “generous” and particularly suitable for holiday makers and families.
World Airlines Star Rating
Introduced in 1999, this is a leading international Airline Rating system that classifies airlines by the Quality of front-line product and staff service standards. Airline Star Ratings are recognised as a global Benchmark of airline standards. The Airline Star Rating programme is managed by the international air transport rating agency, Skytrax.