British Airways’ new mobile app rollout is underway, designed as a faster, smarter, more reliable travel companion, making every stage of the journey simpler for customers.
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Features include:
– Fresh new look and feel with a modern design and intuitive navigation
– Full integration of essential travel tasks, including booking, managing check-in and accessing digital boarding passes. These will always be available in the app and can be saved to Apple and Android mobile wallets, even when offline
– Powered by real-time operational data, the app delivers live journey updates when travelling out of London Heathrow and Gatwick, as well as alerts and reminders, including timely push notifications before and during travel across our network
– A new ‘day of travel’ home screen that shows users the most relevant information at the right time
– Increased self-service options, making it easier for customers to manage bookings independently
– Passport scanning to minimise physical document checks
– Biometric and secure profile management
– Airport specific features, including interactive terminal maps and lounge occupancy information for customers travelling through London Heathrow Terminal 5
The app also provides a modern platform that will enable additional features to be introduced more quickly, informed by customer feedback. Future developments already in the works include the ability to redeem Reward Flights and vouchers, greater personalisation, expanded self-service options, and new tools such as real-time baggage tracking, all designed to deliver an even smoother end-to-end experience.
