JetBlue has been ranked the top airline for First / Business Class customer satisfaction in the JD Power 2026 North America Airline Satisfaction Study. The recognition highlights the continued strength of JetBlue’s Mint premium experience.
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Mint brings a fresh take on premium travel, combining comfort, personal service and thoughtful design. Available on select long-haul routes, Mint offers a boutique-style flight experience that stands out from traditional first/business class offerings. Key features include:
– Hospitality-trained crewmembers who make every Mint customer feel at home
– Fully lie-flat seats with Tuft & Needle cushions, comforters and pillows
– Curated dining with restaurant-style small plates from NYC’s Delicious Hospitality Group restaurants Charlie Bird and Pasquale Jones
– 15-inch seatback screens with free movies, shows, live TV and more
– Premium benefits, including a dedicated Mint check-in line, priority security at select airports, early boarding and preferred baggage claim
– Amenity kits by Caraa, packed with travel and wellness essentials
JetBlue is expanding its premium experience across the travel journey, including the debut of its first airport lounge, BlueHouse, at JFK Terminal 5. Designed as a residential-style “home away from home,” the lounge blends the feel of a New York City apartment with JetBlue’s hometown energy, offering comfortable seating, workspaces, a game room, and locally inspired food and drinks. Complimentary access is available to transatlantic Mint customers, extending the premium experience beyond the aircraft. A second BlueHouse location is planned for Boston Logan later this year.
In the air, JetBlue continues to grow Mint with recent expansion to Barcelona and service to Milan launching next week.
The JD Power North America Airline Satisfaction Study measures passenger satisfaction among business and leisure travelers of major airline carriers in North America with the entire air travel experience, from reservation to baggage retrieval, based on a recent flight experience. JD Power says the study is grouped by cabin category, including First / Business, Premium Economy and Economy / Basic Economy, and measures satisfaction across dimensions such as day of travel pre/post-flight experience, on-board experience, ease of travel with airline, digital tools, airline staff, value for price paid, and level of trust with airline.
