IAG has announced the group’s financial performance for 2025 and provided an outlook for 2026. This year, BA customers should expect high-speed Starlink Wi-Fi, a new First Class seat, the launch of a new music venue, British Airways ARC at Olympia, and a redesigned app.
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CEO Sean Doyle: “The roll out of Starlink is making excellent progress, and I’m pleased to announce that the first British Airways flight with free Starlink Wi-Fi will take off in March.”
New 787-10s for Gatwick
Doyle adds: “Last year, we announced an order for 32 new Boeing 787-10 Dreamliners. The first of these brand-new aircraft will be delivered to Gatwick in 2029, starting the replacement of our existing 777-200 fleet.”
2025 results
British Airways delivered an operating profit of £2,230m – up £182m compared to 2024 – at an operating margin of 15.2%, (+1.0pts vs last year), flying +1.7% more than 2024 levels, demonstrating a strong year of both operational and financial performance.
Last year was a record for punctuality across the mainline network, with 82% of flights departing within 15 minutes (D15), up from 73% in 2024. “It’s our best operational performance since 2011 and strongest winter performance (Q4) on record.”
Sean Doyle: “We flew 46.7 million customers to 183 destinations across almost 308,000 flights. Improvements to our operation and onboard experience helped increase our Net Promoter Score – the measure of customer satisfaction – by 10.5 points compared with 2024 – 5.2 points above target and our best result since 2019. Reliable operations were the biggest driver, accounting for 70% of the improvement, including better punctuality and fewer cancellations creating a smoother customer experience.”
